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T E R M S  &  C O N D I T I O N S

Embark on a journey with KARMA BY TPLH by browsing our Delight in the terms outlined below, which illuminate your passage through our digital haven.

Modification of conditions

Our commitment to you, and the world, means our terms might dance and evolve. Rest assured, as they sway and twirl, we'll gently guide you through any updates. Should you continue to waltz through our site post any such updates, it's a lovely sign of your agreement. However, if the updated terms don’t match your rhythm, we understand and respect if you choose a different dance floor.

Site content

Every pixel, every word, and every artwork on our website — be it our emblematic logo, intricate designs, poetic texts, or mesmerizing visuals — is a cherished piece of KARMA BY TPLH's legacy. This content, protected by global copyright and intellectual property laws, is an ode to our brand's spirit. You're invited to appreciate, download, and keep them for personal inspiration. However, any assumption of rights without our handwritten blessing remains a distant dream.


The name KARMA BY TPLH, our symbols, and the enchanting slogans you encounter here are our heartbeats, our trademarks. Please refrain from echoing them without our penned consent. While other product names or logos might whisper tales of other entities, remember, they too are guarded by their storytellers.

Use of the site

We offer you an exclusive, personal license to glide through our digital realm, absorbing its beauty for non-commercial purposes.

This graceful stroll, however, should not be mistaken for a chance to:

  • Commercialize or resale any facet of our world.

  • Harvest or collect product listings or descriptions.

  • Publicly display our content without our nod.

  • Distort or recreate any piece of this universe.

  • Employ automated tools to interact or meddle with our realm.

  • Obstruct or hinder the full, elegant view of our digital world.

  • Interfere with our site’s harmonious rhythm.

Product availability

It is possible for you to place a product in your cart and submit your order for processing, only to have your order later canceled due to product unavailability. You acknowledge that products can sell out quickly and there may be a brief period after an order is submitted where the product is no longer available. In this case, your order may be turned into a pre-order to allow for production time. You will be informed of the delivery delay via email at the time of your purchase.

On very rare occasions, you might receive a Shipping Confirmation from us even though the product is no longer available in our inventory. You agree that we may change our acceptance of your order to a pre-order without penalty if we are unable to ship the product you ordered immediately due to its unavailability.

If you're interested in jewelry that is currently out of stock, send us an email, and we'll let you know when the item is back in stock. Sometimes, with the volume of orders we receive, an item can be out of stock before we can post a notification on the site. If this happens, we will contact you directly to discuss possible options.


In rare cases, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we strive to prevent these errors, they can occur. Unintentional errors or inaccurately announced prices do not bind KARMA BY TPLH and may be corrected by KARMA BY TPLH at any time. KARMA BY TPLH reserves the right to correct any errors when they occur. If an order is placed with a displayed product price lower than the actual price, KARMA BY TPLH, at its discretion, will either notify the customer before shipping the product or cancel the order and notify the customer of this cancellation. Our prices are also subject to change without notice. KARMA BY TPLH apologizes for any inconvenience this may cause. If you have questions, do not hesitate to contact one of our jewelry experts at All prices for countries in the European Union are indicated in CHF and include the applicable value-added tax (VAT) rate. During the checkout process, before making a firm purchase, you can see the total price including all charges, taxes, and shipping fees.

We do not negotiate the prices of our products, and all our prices are final.

Payment information

We accept payments by credit card. After selecting your jewelry and providing shipping information, you will be prompted to enter your payment information, such as credit card information and any promotional code or gift card you have. By entering your payment information and submitting your order, you authorize us, and our third-party payment processors, to debit the order amount from the payment method you chose.

Your account and your order

When you access the KARMA BY TPLH website, or your personalized account, or use them, you are solely responsible for maintaining the confidentiality of your account and restricting access to your computer. You are also responsible for all activities that occur under your personal account and password. If you are under 18, you can only use under the supervision of a parent or guardian. Please note that KARMA BY TPLH reserves the right,

at its sole discretion, to refuse service, close accounts, remove or edit content,

or cancel orders.

If a customer initiates a chargeback, KARMA BY TPLH has the right to recover its direct and indirect costs and to cancel any promotional item, free delivery, or any other advantage, as determined solely and absolutely by KARMA BY TPLH.


Please refer to our shipping policy here.

Signature Requirements for Delivery

Ownership of the purchased goods transfers from KARMA BY TPLH to the individual designated by the buyer at the time the goods are delivered to the designated individual. For your protection, KARMA BY TPLH insures and records all items for their full value. KARMA BY TPLH requires that all deliveries be made to a professional or personal physical address only - we do not ship to P.O. boxes. We also require an adult to sign for the delivery of orders valued over 500 CHF.

Cancellation of products

Please refer to our return and exchange policy here.

KARMA BY TPLH reserves the right to cancel products or services to any customer for any reason and at any time. The customer's sole remedy in such cases will be the full refund of any funds we have collected in reference to the canceled products and/or services.

Right of cancellation (Switzerland, European Union and United Kingdom)

 If you have ordered from a European Union or UK country, you have the right to cancel the contract binding you to us within 14 days without giving any reason. The cancellation period expires 14 days after the day you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item of your order. To exercise the statutory right of cancellation, you must inform us by contacting us via To meet the cancellation deadline, you must send your communication concerning your exercise of the right of cancellation before the cancellation period expires.

Without prejudice to your statutory right of cancellation, we offer you the option to return items ordered from the site within 30 days of receipt. This return option allows you to send back items to us even after the 14-day cancellation period has expired.

Comparison shopping

We do not allow comparison shopping. Comparison shopping is when multiple items are purchased with the intent to keep the one you like best and return the rest. This results in excessive restocking and inventory costs and can be very costly. To confirm the quality of a jewelry item, please contact one of our jewelry experts at, and we will be happy to help you make your choice.

Information on our website

KARMA BY TPLH is committed to providing current and accurate information on its websites, emails, chats, and telephone communications. However, we cannot guarantee that this information is always correct, accurate, or complete.

The information we provide does not constitute a binding contract and should not be treated as such. The only remedy for a customer acting on the basis of incorrect information is to request the cancellation of the order placed due to such incorrect information. If an order has been shipped, the customer agrees either to return the product for a full credit or pay the difference between the actual price and the invoiced price. Please see our return policies.

Products might appear on the KARMA BY TPLH website larger or smaller than their actual size. Given the variation in computer screen settings, color and size may vary slightly when viewing the product photograph. In accordance with industry standards and FTC regulations, total carat weight may vary 0.05 carats from the stated weight. For diamond jewelry set with multiple diamonds, we list the minimum total carat weight for the piece. Color and clarity grades are expressed as either minimum or average depending on the number of diamonds. If it's a minimum, all diamonds in the piece are of equal or better quality than the grade stated. If they are expressed as an average, the collective quality is equal.

Privacy policy

Please refer to our privacy policy here, which also governs your visit to this site, to understand how KARMA BY TPLH collects, uses, and discloses personally identifiable information from its customers. KARMA BY TPLH reserves the right to cooperate with legitimate government requests, subpoenas, or court orders, in order to protect KARMA BY TPLH's systems and customers or to ensure the integrity and operation of KARMA BY TPLH's business and systems. In this regard, KARMA BY TPLH may access any information it deems necessary or appropriate and disclose it, including but not limited to user profile information (i.e., name, email address, etc.), IP address, traffic information, usage history, and content displayed by the user (as defined herein). KARMA BY TPLH's right to disclose such information takes precedence over any terms of KARMA BY TPLH's privacy policy.

Policy on repeat offenders

In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws, KARMA BY TPLH has the discretion to terminate and prohibit access to certain website users or KARMA BY TPLH account holders who, under appropriate circumstances, are deemed repeat infringers. KARMA BY TPLH further reserves the right to limit access to this website and/or terminate the account of any user that KARMA BY TPLH reasonably suspects to have violated another's intellectual property rights, whether or not there is repeated infringement.

Third-party content

KARMA BY TPLH may provide links to third-party web pages and content (referred to as "third-party content") as a service to those interested in this information. KARMA BY TPLH does not monitor or control third-party content or third-party sites. KARMA BY TPLH does not endorse any third-party content and cannot guarantee its accuracy or completeness. KARMA BY TPLH does not represent or warrant the accuracy of any information contained in such content and assumes no responsibility for updating or reviewing third-party content. Users use these links and the third-party content at their own risk.

Comments and submissions

You acknowledge and agree that any feedback or submission, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative documents, or any other information regarding this site, KARMA BY TPLH, or KARMA BY TPLH's products or services, once provided, become the exclusive property of KARMA BY TPLH and are non-confidential. KARMA BY TPLH holds exclusive rights, including all intellectual property rights, to said feedback and submissions, and has the right to use and distribute feedback and submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant KARMA BY TPLH the right to use the name you submit in connection with such content if they wish. You represent and warrant that (a) you own and control all rights to the content you submit, or otherwise have the right to submit said content to this site; (b) the content is accurate and not misleading; and (c) the use and posting of content you provide will not violate or harm any person or entity.

Social media user content

Occasionally, KARMA BY TPLH may reach out to social media users to request permission to feature their favorite content on its site, social channels, or promotional materials. KARMA BY TPLH may ask for your permission to use user content from your social media, consisting of photos, text, graphics, audio, video, comments, and other materials from social media sites, as part of KARMA BY TPLH's operations, product features, marketing, promotion, advertising, and other consumer-related activities.

When you respond to a request for permission to use user-generated content from your social media, you grant to KARMA BY TPLH and its agents, licensees, sublicensees, contractors, successors, legal representatives, assignees, and third-party service providers, as well as their respective retail partners, marketing or public relations agencies and other affiliates (the "Licensed Parties") a worldwide, perpetual, irrevocable, royalty-free, fully paid, non-exclusive, transferable, and sublicensable license. The Licensed Parties have the right to use your social media user-generated content in any manner determined by the Licensed Parties, including, but not limited to, on web pages and social media pages operated by the Licensed Parties, in promotional emails and advertisements, and in any other marketing, promotional, and advertising initiatives, in any medium now known or later developed. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your social media user-generated content in any manner in their sole discretion, without any obligation to you.

You also grant the Licensed Parties the right to use your username, real name, image, likeness, description, location, or any other identifying information, including, but not limited to, your voice, in connection with any use of your social media user-generated content.

You also agree, represent, and warrant that (I) you are solely responsible for your social media user-generated content, (II) you own all rights to your social media user-generated content and/or have obtained the appropriate rights and permissions from all other persons and/or entities who own, manage or otherwise claim any rights over such content, (III) you are not a minor, (IV) the use by the Licensed Parties of your social media user-generated content as described herein does not infringe the rights, including, but not limited to, copyright, trademarks, patents, trade secrets, privacy rights, publicity rights, moral rights, property rights or any other rights, of a third party or any law, rule, or regulation, and (V) the social media user-generated content is not defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, offensive or otherwise unlawful.

Please note that the social media user-generated content you submit is considered non-confidential, and the Licensed Parties have no obligation to maintain the confidentiality of any information, in any form, contained in any submission, except in accordance with the respective privacy policies of the Licensed Parties. By using this Site, you consent to the Licensed Parties collecting the personal information you provide for use and disclosure in connection with the use of your social media user-generated content as described herein. Your personal information may also be transferred to servers located outside the country in which you live or to third parties in other countries so that they can process personal information on behalf of the Licensed Parties. By providing personal information to the Licensed Parties, you agree to the collection, use, disclosure, transfer, and processing of your information in accordance with these terms and conditions, VRAI's privacy policy, and applicable data protection laws and regulations.

The Licensed Parties reserve the right to remove any social media user-generated content from the site. If you believe that content, including social media user-generated content, residing on the site, infringes on the copyright of a person or entity, please contact KARMA BY TPLH.

Product reviews and user content

KARMA BY TPLH's website and social media accounts include or may include in the future a product review feature, discussion forums, user-generated content, or other areas or services in which you or a third party have the opportunity to create, post, or store content, messages, materials, or other items on our website or our social media accounts ("Interactive Areas"). You are solely responsible for your use of these Interactive Areas. By using the Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our website any of the following: (a) Any message, data, information, text, music, sound, photo, video, graphic, code, or other material ("User Content") that is or would reasonably be considered unlawful, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, an invasion of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable; (b) User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law, statute, or regulation, including, but not limited to, U.S. Securities and Exchange Commission regulations or any rules of a stock exchange such as the New York Stock Exchange, American Stock Exchange, or NASDAQ; (c) User Content that may infringe on a patent, trademark, trade secret, copyright, or any other intellectual or proprietary right of any party; (d) User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; (e) Unsolicited promotions, political campaigning, advertising or solicitations; (f) Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers, and credit card numbers; (g) Viruses, corrupted data, or other harmful, disruptive, or destructive files; and (h) User Content that, in the sole judgment of KARMA BY TPLH, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our website, or which may expose KARMA BY TPLH or its users to any harm or liability of any type.

If you post User Content on our website, send User Content by email to KARMA BY TPLH, and/or give KARMA BY TPLH permission to use, distribute or otherwise share User Content that you have created or shared on social media, you grant to KARMA BY TPLH a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You further grant KARMA BY TPLH and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content or you otherwise have the right to post the User Content; (b) the User Content is accurate and not misleading; and (c) the use and posting of the User Content you supply does not violate these terms of use and will not violate any rights of or cause injury to any person or entity.

KARMA BY TPLH has the right but not the obligation to monitor and edit or remove any activity or content. KARMA BY TPLH takes no responsibility and assumes no liability for any User Content posted, stored, or uploaded by you or any third party, or for any loss or damage thereto, nor is KARMA BY TPLH liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of the website is at your own risk. Enforceability of these user-generated content terms with respect to content shared on social media is subject to the general enforceability of the site's terms and conditions.

KARMA BY TPLH does not and cannot review all messages, information or content posted by users on the site, and is not responsible for such messages, information or content. However, KARMA BY TPLH reserves the right to delete, move, or edit messages, information or content that it, in its sole discretion, deems abusive, defamatory, obscene, in violation of copyright or trademark laws, or otherwise unacceptable. KARMA BY TPLH assumes no responsibility or liability arising from the content of any such messages, information or content, or for any defamation, error, inaccuracy, libel, obscenity, or profanity contained in any such communication. KARMA BY TPLH will fully cooperate with any law enforcement authorities or court order requesting or directing KARMA BY TPLH to disclose the identity of anyone posting such messages, information, or content.

By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.


Suppliers must provide written acknowledgment of their compliance with our Supplier Code of Conduct, which includes our expectations regarding human rights, especially the prohibition of modern slavery in our supply chain. The Code includes expectations concerning supplier policies and practices to guard against modern slavery in their operations.


Employees of KARMA BY TPLH are required to adhere to the policies set forth in our employee handbook, which includes prohibitions against resorting to modern slavery. These documents also outline the company's other standards regarding human rights and the procedures for reporting any alleged violation of KARMA BY TPLH's policies. Breaching these guidelines may lead to disciplinary action, up to and including dismissal. If a supplier fails to meet our requirements as specified in the Code or if we have reason to believe a supplier is not meeting said requirements, we will implement a corrective action plan and terminate $

the supplier if justified.

Exclusion of guarantees

This website, the content it contains, and the products provided in connection with it (the "products") are provided "as is" and "as available". KARMA BY TPLH makes no representations or warranties of any kind, express or implied, regarding the operation of this site or the information, content, materials, or products included in it. You expressly agree that your use of this site is at your own risk, and you alone are responsible for any consequences arising from this use. Without limiting the foregoing, KARMA BY TPLH disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability and/or fitness for a particular purpose, title, and non-infringement concerning the information, content, and material on the site. KARMA BY TPLH does not warrant that this site, its servers, or electronic communication are accurate, reliable, complete, current, or free from viruses

or other harmful elements.

Limitation of liability

Under no circumstances shall KARMA BY TPLH, its directors, members, employees, affiliates, or agents or any other party involved in the creation, production, or delivery of KARMA BY TPLH products be liable to you or a third party for damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, special, punitive and consequential damages or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action of contract, tort or otherwise, including negligence, arising out of the use of our site, products, services, or the content of the KARMA BY TPLH site or access to it, or resulting from the user's reliance on any information obtained from KARMA BY TPLH, including any error, omission, interruption, deletion of files or emails, error, defect, virus, delay in operation or transmission or any performance failure of the KARMA BY TPLH site, whether or not resulting from force majeure, communication failure, theft, destruction, or unauthorized access to KARMA BY TPLH's programs or services, even if KARMA BY TPLH is expressly advised of the possibility of such damages, or even if the loss, damage, or expense was caused by KARMA BY TPLH, its administrators, members, employees, affiliates, or agents. KARMA BY TPLH's liability shall in no event exceed the price you paid for the product or service that gave rise to the claim.

Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. It is your responsibility to check local laws for any restrictions or limitations concerning the exclusion of implied warranties.


You agree to defend, indemnify, and hold harmless KARMA BY TPLH, its independent contractors, service providers, and consultants, its affiliated entities, and their respective directors, officers, employees, and agents, from any claims, losses, damages, liabilities, expenses, and costs (including, without limitation, reasonable attorneys' fees and court costs) arising from your breach of these terms or your access to the KARMA BY TPLH site, your use of it, or your inability to use it, including, without limitation, any lawsuit, demand, or impending claim made against KARMA BY TPLH and/or its independent contractors, service providers, employees, directors, or consultants, resulting from content, your conduct, your violation of these terms, or your violation of third-party rights.


Notwithstanding these terms, KARMA BY TPLH reserves the right, without notice and at its sole discretion, to terminate your license to use the site and block or prevent your future access and use of the site.


These terms contain the entire agreement between you and KARMA BY TPLH concerning the subject matter hereof. KARMA BY TPLH's failure to enforce any provision of these terms at any time shall not be deemed a waiver of such provisions or affect in any way the right of KARMA BY TPLH to later enforce each provision of these terms. No waiver by KARMA BY TPLH of a breach of any provision of these terms shall be construed or deemed as a waiver of any subsequent breach. If a provision of these terms is found invalid or otherwise unenforceable for any reason, that provision will be deemed severable from the remaining provisions of these terms, which will remain in full force and effect. Provisions regarding rights and obligations which by their nature should survive termination or which are necessary to assert a right, will survive any termination or expiration of these terms.

Modification and notification

You agree that KARMA BY TPLH may modify these terms and any other policy on our site at any time and that the posting of modified terms or policies on our site will constitute sufficient notice of the modification


You agree that any legal or equitable action, dispute, claim, or controversy arising from or related to these Terms or their breach, termination, performance, interpretation, or validity or the use of the Site or purchases made on the Site (collectively, "Claims") will be resolved by binding arbitration, as described below, rather than in court, except that each party retains the right to bring an individual action in small claims court. You also agree that arbitration will be conducted on an individual basis, and you hereby waive your right to join or consolidate Claims in the arbitration or arbitrate any claim as a representative or member of a purported class. You acknowledge and agree that you are waiving the right to a trial by jury. This arbitration provision will survive the termination of these Terms as well as any other contractual agreement you have with the Company.

In case of a European cross-border dispute, you can contact the "Online Dispute Resolution" platform of the European Union via this link:


If any provision of these general terms is deemed illegal, null, or unenforceable for any reason, such provision will be considered separable from these general terms and will not affect the validity and applicability of the other provisions.

Questions and customer service

If you have questions, please do not hesitate to contact our amazing customer care

Terms and conditions updated on 24/08/2023



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